Refund policy

Return & Refund Policy — Glow with Haaya Cosmetics

Last updated: 3/8/2026

Thank you for shopping with Glow with Haya Cosmetics. We want you to love your products. If something isn't right, here's how we handle returns, exchanges, and refunds.

1. Return Window

You may request a return or exchange within 7 days of the delivery date. After 7 days, we're unable to offer a refund or exchange.

2. Eligibility for Returns

Because our products are cosmetics, we follow strict hygiene guidelines. To be eligible for a return, your item must be:

  • Unopened, unused, and in its original condition, with seals, shrink-wrap, or hygiene seals intact
  • In the original packaging, with all tags, boxes, and inserts included
  • Accompanied by proof of purchase (order number or receipt)

We cannot accept returns on the following, unless the item arrived damaged, defective, or incorrect:

  • Opened or used cosmetics, skincare, or beauty tools
  • Items with broken hygiene seals
  • Sale or clearance items marked "Final Sale"
  • Gift cards

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at glowwithhayainfo@gmail.com or +923417120730 with:

  • Your order number
  • Photos/video of the damaged or incorrect item and packaging

We'll offer a free replacement, exchange, or full refund  at no charge to you — this is on us.

4. How to Start a Return

  1. Email us at glowwithhayainfo@gmail.com or use our page with your order number and reason for return.
  2. We'll review your request and, if approved, send you return instructions and the return address.
  3. Pack the item securely in its original packaging and ship it back.
  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.

Please do not send items back without first requesting a return — unauthorized returns may not be accepted.

5. Return Shipping Costs

  • Change of mind returns: the customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect items: we cover return shipping costs.

6. Refunds

Once your return is received and inspected, we'll notify you by email whether your refund is approved.

  • Approved refunds are processed to your original payment method within 7–10 business days.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  • Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.

7. Exchanges

We're happy to exchange an item for a different shade, product, or size, subject to availability and the eligibility rules in Section 2. Contact us at [Insert Support Email] to arrange an exchange.

8. Local (Pakistan) Orders — Cash on Delivery

For Cash on Delivery orders, refunds for approved returns will be issued via bank transfer once the returned item is received and inspected.

 

9. Late or Missing Refunds

If you haven't received a refund after the time frame above:

  1. Check your bank account again.
  2. Contact your credit card company or bank — it may take some time before the refund is officially posted.
  3. If you've done this and still have not received your refund, contact us at glowwithhayainfo@gmail.com

11. Contact Us

For any questions about returns or refunds, reach out to us at:

Email: glowwithhayainfo@gmail.com Store: Glow with Haya 

This policy is provided as a general template and does not constitute legal advice. Please review it against applicable consumer protection laws in Pakistan and any countries you ship to, and consider having it checked by a legal professional before publishing.